1. Who we are
isportsouvenirs operates the website isportsouvenirs.com. We are a physical store for sports and football. This policy explains how we handle your personal data when you visit the site or contact us through the contact form. The data controllers are isportsouvenirs, Skeifan shopping center, 1st floor, Skeifan 12, 108 Reykjavík, Iceland. If you have questions about the policy or your data, contact us at info@isportsouvenirs.com.
2. What data we collect
We only collect data you give us or that is necessary to run the site:
- Contact form. When you send a message through the form we receive your name, email, subject and message content. If you fill in the optional “Product” field we receive that too. We use this only to respond to your request (e.g. about availability or price).
- Cookies and similar tech. Our site uses cookies to make the site work, remember your choices (e.g. cookie consent) and understand usage. See our cookie policy.
- Technical and access data. When you visit the site, hosting and analytics services may automatically collect information such as IP address, browser type, device type and pages visited. This is used for security, troubleshooting and to analyse usage in an aggregated, anonymous way.
3. Legal basis and purpose
We only process your data where we have a lawful basis:
- Contact form. We process name, email and message on the basis of your consent (when you submit the form) and our legitimate interest in answering enquiries. The purpose is to respond to questions about products, availability and price.
- Cookies. Where the law requires it we ask for your consent for non-essential cookies. Essential cookies are used on the basis of our legitimate interest in running a functional website.
- Technical and analytics data. We rely on our legitimate interest in running, securing and improving the site. Analytics is used in aggregated form and does not identify you.
We do not sell your personal data. We do not use the data for marketing unless you have explicitly agreed (e.g. in a separate newsletter sign-up).
4. How long we keep data
We keep submitted requests (name, email, content) as long as needed to fulfil the request and for a limited time afterwards for records and follow-up (usually up to two years, unless the law requires longer). After that we delete or anonymise the data. Data from cookies and analytics is kept according to the retention periods in our cookie policy (e.g. session cookies until you close the browser; analytics up to about 26 months). Technical logs may be kept for a shorter time for security and troubleshooting.
5. Who we share data with
We may share data only with service providers who help us run the site and communicate with you (e.g. hosting, email delivery, analytics). These providers are bound by contracts or terms requiring them to protect the data and use it only as we instruct. We do not share data with third parties for their own marketing. If the law or a valid legal request requires disclosure we will only provide what is necessary.
6. Your rights
Depending on where you live (including in the EEA or UK) you may have the following rights regarding your personal data:
- Access – to receive a copy of the personal data we hold about you.
- Rectification – to have inaccurate data corrected.
- Erasure – to have the data deleted in certain cases.
- Restriction – to restrict our use of the data in certain cases.
- Data portability – to receive the data in a structured, machine-readable format where applicable.
- Objection – to object to processing based on legitimate interests.
- Withdraw consent – where we rely on consent you can withdraw it at any time.
- Complaint – to lodge a complaint with a supervisory authority (e.g. the data protection authority in your country).
To exercise these rights, contact us at info@isportsouvenirs.com. We will respond within the time required by applicable law (usually within one month).
7. International transfers
Our site and some of our service providers may be located outside your country. If we transfer your data to a country not considered to provide adequate protection we will use appropriate safeguards (e.g. standard contractual clauses or other methods approved by the relevant authorities).
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or misuse. This includes secure hosting, encrypted connections (HTTPS) where possible, and limiting access to personal data to those who need it. No system is completely secure; if you have concerns, please contact us.
9. Children
Our site is not aimed at children. We do not knowingly collect personal data from anyone under 16. If you believe we have collected data from a child, please contact us and we will delete it promptly.
10. Changes to this policy
We may update this privacy policy from time to time (e.g. to reflect changes in our practices or the law). The “Last updated” date at the top will be updated when we make changes. We encourage you to check this page periodically. Continued use of the site after changes constitutes acceptance of the updated policy where the law allows.
11. Contact
If you have questions about this policy or your personal data:
isportsouvenirs
Skeifan shopping center, 1st floor, Skeifan 12, 108 Reykjavík, Iceland
Email: info@isportsouvenirs.com